TOP CRM
TRENDS TO
WATCH IN
2025

AI-Powered
Automation

Automation of
repetitive tasks like
data entry and follow-ups.

Hyper-
Personalization

Delivering highly
personalised customer
experiences with AI
and data analytics.

Omnichannel
Integration

Unifying
communication across
all customer channels into
a single platform.

Voice and Chatbot Integration

Use of chatbots and
voice assistants within
CRMs to handle queries 24/7.

Mobile-First
CRMs

Mobile-friendly
interface to let sales teams
access important data
remotely in real-time.

AI-Driven Predictive Analytics

By use of AI,
predict future customer behaviours & target the
right customers.