Popway developed a mobile-first solution designed for seamless operations. The platform empowers field teams with instant access to order and delivery data while giving management complete operational visibility. This has help to improve speed, accuracy and accountability.
Industry
FMCG Distribution & Logistics
A custom-built mobile application integrated with the ERP system to optimize the client’s end-to-end sales and delivery workflow. The solution connects sales representatives, dispatch teams and delivery drivers on a single platform to ensure faster order fulfillment, accurate payment reconciliation and real-time operational transparency across the entire distribution network.
Our client, a fast-growing distribution & logistics company, relied heavily on manual processes for order dispatch, delivery coordination and payment handling. This lack of automation was slowing growth and affecting customer satisfaction.
Sales teams, dispatch managers and drivers worked on different records which was causing miscommunication, delays and limited accountability during delivery execution.
Orders and payments were logged manually often after delivery which led to frequent data mismatches, reconciliation errors and delayed financial reporting.
Management struggled to track delivery progress, driver movement or outstanding payments which impacted on-time delivery performance and customer experience.
Master Data Setup
With master file setup, our client can manage centralized products and databases to make sure faster and error-free order entry. Products include codes, categories, rates and statuses. Clients are mapped with multiple delivery addresses, assigned product lists and default billing settings all for smooth B2B & Retail workflows.
Automated Order Management
When a Confirm Order is placed, the system automatically fetches correct pricing based on client rate lists. Users select the appropriate delivery address and the order instantly moves into the Pending Dispatch stage for processing which minimizes manual dependency.
Dispatch Workflow Automation
With a centralized Pending Dispatch screen, managers can efficiently schedule deliveries and allocate drivers. Instant mobile notifications help to make sure that drivers are fully informed and ready which results in quicker dispatching and improved delivery accuracy.
Delivery Execution & Payment Recording
At the client location, drivers can update delivery status and record Cash, UPI or Cheque payments on the spot. All entries sync will directly into the client ledger for accurate balances and timely financial posting.
Instant Retail Fulfillment
Retail (B2C) orders are now easily processed through an automated workflow that auto processes dispatch assignments. Once the order is placed, it is auto updates all processes which reduces handling time and speeds up retail operations.
Client Ledger & Financial Reports
A detailed client-wise ledger tracks help to see opening balances, transactions, order-level collections and closing balances. Summary reports include client, driver and vehicle-wise performance insights for better operational and financial control.
Role-Based Access Control
Different access levels for Admin, Sales, Dispatch, Driver and Accountant now helps to make sure a role-specific operations while maintaining full accountability and workflow clarity.
Digital Gate Pass & e-Signature
Drivers can easily capture digital signatures and generate gate passes as proof of dispatch and delivery which reduces paperwork and ensures verified handovers.
Invoice & Payment Integration
Linked with ERP accounting modules for automated invoice mapping and payment posting helps to see real-time financial accuracy and eliminating reconciliation errors.
Analytics Dashboard
Visual dashboards provide actionable insights into order volumes, delivery performance, pending payments and sales trends to support data-driven decisions.
Client Feedback Module
Customers can rate delivery experiences instantly via the app for continuous improvement in delivery service quality and stronger customer relationships.
With our ERP, we automated the whole process of entry, dispatch assignment and delivery which eliminated manual work. This ensured faster order fulfillment, improved workflow accuracy and better coordination between sales, dispatch and drivers.
Live delivery status, route tracking and instant mobile updates gave management complete visibility over field operations. This improved decision-making, accountability and on-time delivery performance across all delivery zones.
Driver-wise and vehicle-wise reports helped to optimize fleet allocation, delivery planning and route performance. This directly reduced operational waste and improved delivery efficiency.
On-time deliveries, accurate billing and reliable communication helps to improve overall client satisfaction. The company strengthened trust with both B2B and retail partners & improved repeat business and retention.
We utilized a robust set of tools, frameworks and development practices to deliver a secure, scalable and future-ready platform. Below is the technology stack behind the project.
Visual Studio
ASP.Net
SQL Server 2012
